Frequently asked questions
Here you will find the most frequently asked questions for Upload design. If you don’t find the answer you are looking for, don’t hesitate to contact our customer service at info@perswall.com
Which file formats and file size do you accept?
In order to ensure high quality print your file needs to be at least 1 000 x 1 000 pixles and maximum 100 MB in one of the following formats; jpg or tif. If you have larger file, you can you can upload it here.
Will my order be reviewed before printed?
Every custom order with manually be reviewed by our graphic designers to ensure best printing quality and will contact you in case there are any problems.
What will happen to my uploaded image after production?
We will save your file for 6 months. Should your wallpaper be damaged in transport or during installation we can easily produce another one. Your file will be deleted when the 6 months have passed.
Can I upload an image I took with my smartphone?
Upload your image to see if it meets the requirements, the system will alert you if it’s too small. Once uploaded, you can also see a preview of your design. Before printing, we will check your image to ensure the quality of the wallpaper is good enough.
How do I measure my wall?
When measuring your wall, it’s important to cover the highest and widest point. Make sure to measure your wall on several places as walls can be uneven. Add 5-10 cm on the height and width for margin. If you’re ordering wallpaper for a whole room – enter the height and the combined width of your walls, do not make separate orders for each wall. Then, add 10 cm on the height and 10 cm on the total sum of the width of the walls when ordering.




